ALL SALES FINAL — RETURN & REFUND POLICY

Due to the collectible, randomized nature of WEEPY WORLD products, all sales are final, except where otherwise required by applicable law. By placing an order, you acknowledge the terms outlined below, subject to your statutory consumer rights.

NO RETURNS, EXCHANGES OR REFUNDS

WEEPY WORLD Blind Box products are final sale. Except where required by applicable law, we do not accept returns, exchanges, cancellations, or refunds due to:

• Change of mind or personal preference

• Duplicate characters

• Receiving a character you did not want

• Collector dissatisfaction

• Opened or unopened packaging

Blind Boxes are intentionally randomized. Duplicates and undesired characters are not considered defects and do not qualify for discretionary returns, exchanges, replacements, or refunds.

EU & UK RIGHT OF WITHDRAWAL

Customers in the European Union and United Kingdom may have a statutory right to withdraw from eligible online purchases within 14 days of receiving their order, in accordance with applicable consumer protection laws.

These statutory rights apply regardless of our general All Sales Final policy.

For information about eligibility, withdrawal procedures, return shipping responsibilities, and refunds, please review our EU & UK Right of Withdrawal Policy.

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights under applicable law.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives significantly damaged or defective, please contact us within 48 hours of delivery with your order number and clear photos of the issue so we can review your claim promptly.

A defect may include a significant manufacturing issue that materially affects the product, such as a missing or detached component, open or torn seam, significant tear or hole, or other substantial damage to the product.

Minor cosmetic imperfections and normal manufacturing variations are generally not considered defects. Due to the handmade nature of our products, slight differences in stitching, seams, stuffing, shape, symmetry, fur texture or direction, feature placement, color, and finish are normal.

WEEPYs also include individually molded, finished, and hand-assembled silicone and glass components. Slight unevenness, small edge variations, minor excess material along edges, and subtle differences in finish or placement are normal characteristics of the manufacturing process.

For claims outside applicable statutory remedies, if your claim is approved, we may offer a replacement at our discretion, subject to inventory availability. Due to the randomized nature of our products, the same character cannot always be guaranteed.

Minor cosmetic variations alone do not qualify for discretionary replacement or refund. Shipping damage claims will be reviewed in accordance with applicable law and our obligations to customers.

The requested 48-hour reporting period helps us investigate issues promptly but does not limit any statutory rights or remedies available under applicable law.

LOST OR STOLEN PACKAGES

WEEPY WORLD is not responsible for packages that are lost, stolen, or misdelivered after confirmed delivery to the correct address, except where otherwise required by applicable law.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If tracking shows your package as delivered but you cannot locate it, please contact the shipping carrier and notify us so the circumstances can be reviewed.

We strongly recommend shipping orders to a secure delivery location.

PREORDERS / ORDERS

All preorders are final sale and non-refundable, except where otherwise required by applicable law.

Any shipping or arrival dates provided are estimates and may change due to production, freight, customs, carrier, or fulfillment delays.

By purchasing a preorder, you acknowledge that estimated timelines are subject to change. We will communicate material changes to fulfillment timelines when appropriate.

Nothing in this section limits any applicable statutory cancellation, withdrawal, refund, or delivery rights.

PAYMENT DISPUTES & CHARGEBACKS

Before initiating a payment dispute, we encourage you to contact us regarding any issue with your order so we have an opportunity to assist.

Chargebacks or payment disputes involving circumstances covered by this policy may be contested with relevant documentation, including order records, tracking information, proof of delivery, and applicable purchase terms.

WEEPY WORLD reserves the right to restrict future purchases from customers associated with fraudulent or abusive payment disputes, where permitted by applicable law.

Nothing in this section limits your legal rights to seek remedies or dispute unauthorized or improper charges.

PRODUCT VARIATIONS

Product photography is intended to accurately represent our products; however, colors, finishes, stitching, positioning, dimensions, and other minor details may vary slightly between individual items or production runs.

Differences caused by normal manufacturing tolerances, lighting, photography, or screen settings are generally not considered defects unless they materially affect the product or fail to meet applicable legal standards.

AGREEMENT TO TERMS

By completing your purchase, you acknowledge that you have been provided with this Return & Refund Policy and understand that WEEPY WORLD Blind Box products and preorders are final sale, except where otherwise required by applicable law.

Nothing in this policy excludes, restricts, or overrides mandatory consumer rights or remedies available under applicable law.